Life at Larkya.

Careers in Larkya :

Passionate team Players.

We make employers dream come true

Young and fresh minds are always welcomed in larkya

Larkya provides the freedom of work

We give equal opportunities irrespective of gender.

Great learning and development opportunities.

Wellness programs.

Medical policies for larkya employees.

Paid maternal & paternal leaves.

Performance bonuses.

        DESIGNATIONS

UI/UX Designer

Job role : We’re looking for a talented and passionate UX Designer to help design the products. Our team is a growing band of innovators, disruptors, and problem solvers. If you want to work on some of the world’s biggest design challenges, and make tools that enable Larkya Customer Service teams and other non-Larkya customer service teams are going to use, this is a great opportunity.

As a member of the design team you will contribute to the product roadmap, drive future concepts, and deliver improvements to current applications.

The ideal candidate has experience in digital enterprise products or software as a service, with strong blue sky/ideation skills, robust holistic systems thinking, deep attention to detail, and passion for making difficult tasks into simple and delightful experiences for customers.

Customer Service Support

Job role: Align APAC and ME Customer Service communication with Global Customer Service Communication.

Develop and execute highly innovative internal communications strategies, messages and tactics to engage a dynamic and rapidly growing employee base in APAC and ME.

Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies

Partner with, and provide strategic counsel to APAC and ME operational leaders, particularly regarding decisions with potential impact on the business and reputation, and develop strategies to mitigate and manage.

Provide issues management and crisis communications support when required.

Provide expert internal communications counsel to diverse groups within the organization

Use internal communications tools including blogs, email, video, and social media tools to engage the APAC and ME customer service workforce

Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact; and manage and support crisis communications, as needed.

Develop and manage internal communications (for example, intra- or cross-divisional messages, talking points, frequently asked questions (FAQs), associate-facing promotional materials, presentations, articles).

Develop and drive the execution of multiple business plans and campaigns for internal communications.
Identify and implement new and innovative communication ideas.
Train leadership teams on written, verbal, and visual communication strategies.

Data Analyst

Job role: Perform complex data analysis to identify opportunities to conduct experiments to optimize customer experiences; invest in new feature areas; and improve efficiencies for customer support associates.
Establish analytical frameworks for evaluating new investments and provide consultation to product managers in their strategic projects.
Create impact assessments to support investment in feature areas and own the relationship with Amazon Business finance to represent the Buying Experience team in establishing and reporting on business goals.
Design, develop and establish Key Performance Indicators (KPIs) – both customer facing as well as internal to business – to monitor analysis and provide strategic insights to drive growth and product performance.
Mentor a team of business intelligence engineers on analysis frameworks and own creation of solutions to accelerate analytical processes.

Marketing manager

Job role: Own the Go-To-Market Initiatives for device launches in the Offline Channel.

Own and drive the marketing inputs for delivering on the Customer Experience and Sales goals for Large Format Retailers’ and 3P Partners’ Online experience (Offline.com).

Support expansion and profitability goals of the Franchisee Channel (Kiosks) through Fixtures, Visibility elements that are both of high quality and cost effective.

Own the monthly retail audit mechanism for the Offline channel

Work with the internal teams to deliver innovative, relevant and data driven demand driving initiatives for the offline channel.

Understand, interpret and build on the learnings from all of our methods and systems for measuring and monitoring marketing effectiveness, including brand awareness, brand equity, and sales results.

Vendor Management & Cost Optimization.

Create and present high-quality documents to senior leadership both inside and outside the company.

Be the Voice of the Customer for the Offline and Category GTM teams. Collect, document and act on offline customer feedback leading to superior customer experience.

Run A/B Experiments to learn and drive the Customer Experience and Sales goals.

Area manager

Job role: SUPERVISORY RESPONSIBILITIES:
You and your team of warehouse associates are responsible for getting Larkya customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed and innovation has made us the global company that we are today.

ADDITIONAL JOB ELEMENTS:

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking

Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)