Return Policy

Return Policy

What products are eligible for returns ?

Clothing, Jewelry, Medical items are eligible for returns.

Within how many days refund or replacement can be expected?

After customer returns the product, within 7 to 14 days refund or replacement will be done

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Larkya assumes no liability in this regard. For more details, please mail us : contact@larkya.in

Does Larkya pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/.

  • We will pick up the return within 4 – 7 days from the request placement date.

  • Please keep the return shipment ready.

What is the process for returns pick-up?

CATEGORY CONDITIONS
Right Product
IMEI/name/picture/brand/chronic number/article number/scanner tag should match and MRP tag ought to be undetached and unmistakably noticeable.
Complete Product
All in-the-crate extras, gifts and combos (assuming any) ought to be available.
Unused Product
The item ought to be unused, unwashed, unsoiled, with no stains and with non-altered quality check seals/return labels/guarantee seals (any place appropriate).
Whole Packaging
Item's unique bundling/box ought to be whole.
  • The field leader will won’t acknowledge the return if any of the above conditions are not met.
  • For any items for which a discount is to be given, the discount will be prepared once the returned item has been gotten by the vender.

What are the general rules for a fruitful return?

In specific situations where the dealer can’t handle a swap under any condition, a discount will be given.

During open box conveyances, while tolerating your request, on the off chance that you got an alternate or a harmed item, you will be given a discount (on the spot discounts for money down orders). Whenever you have acknowledged an open box conveyance, no return solicitation will be handled, with the exception of assembling abandons. In such cases, this classification explicit substitution/return general conditions will be pertinent. Snap here to find out about Open Box Delivery

For items where establishment is given by Larkya’s administration accomplices, don’t open the item bundling without help from anyone else. Larkya approved work force will help in unpacking and establishment of the item.

For Furniture, any item related issues will be checked by an approved assistance faculty (liberated from cost) and endeavored to be settled by supplanting the flawed/imperfect piece of the item. Full substitution will be given uniquely in situations where the assistance work force thinks that supplanting the broken/faulty part won’t resolve the issue.

If I got a wrong delivery (Customer got conveyance message, item not conveyed)

On the off chance that the item was not conveyed and you got a conveyance affirmation email/SMS, report the issue inside 7 days from the date of conveyance affirmation for the vender to examine.

What are the products that cannot be returned?

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests cannot be returned or replaced.

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